About lemnis

Customer quality incident checklist

Through this form you can register your complaint with us.
You will receive a reply as soon as possible.

Personal information

Surname: *

Name: *

Date (DD-MM-JJJJ)

Address: *

E-mail address: *

Telephone: *

Product type: *

Packaging size / Requirement / Identification: * (Stamped numbers on the lamp,
example: WP3L2P3-0927SH)

Affected quantity: * (Number)

Where did you buy the product?:

Contact person Lemnis Lighting:

Problem Description

What is the nature of the problem?: (no light, product doesn’t work)

Does the Lamp have visible defects?: (broken glass, loose parts)

Have you checked whether the product was used properly?: (Wiring, power, supply issues, etc)

Did you use a dimmer? If so, what model dimmer and of what brand?:

Where did you screw in the lamp?:

When did the problem first become apparent? (DD-MM-JJJJ)

How many products showing the same problem do you own? (Number)

How many hours did the lamp burn before the problem occurred? (Hours)

Has this problem occurred before? If so, how often?

Description of the problem (Based on the information collected so far, please provide additional information or details)

As soon as you’ve finished completing this form, your complaint will formally be received by us. You will receive a reply as soon as possible, informing you whether your complaint is accepted or rejected.

You will also be told how Lemnis Lighting intends to solve the problem.

You will receive an confirmation of your filled in complaint form by e-mail. If you return a damaged or defect product you should print the confirmation e-mail and include it in your package.